Processing and production
Personalized products require preparation time before shipment. Processing time varies by product, personalization, availability, and season.
Delivery estimates
Delivery dates shown at checkout are estimates. Carrier timelines may vary because of destination, peak periods, weather, customs, and other circumstances outside our control.
Shipping address
Customers are responsible for providing a complete and accurate shipping address. If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply.
Tracking
When tracking is available, it may be emailed to you or displayed in your order details.
Marked delivered but not received
If a carrier marks a package as delivered but you cannot locate it, first check the delivery area and with household members or neighbors. Then contact us and we will help review the available tracking information.
Contact
Shipping questions: cozysweethomeca15@gmail.com.