Personalized products
Because most of our products are made specifically from your instructions, we generally do not accept returns or exchanges for change of mind, a size selected incorrectly by the customer, or errors in personalization details provided by the customer.
Damaged, defective, or incorrect items
If your item arrives damaged, has a manufacturing defect, or does not match the confirmed order, contact us as soon as possible at cozysweethomeca15@gmail.com. Include your order number and clear photos of the item and packaging when relevant.
Available resolutions
After review, we may offer a replacement, reprint, correction, or refund depending on the situation.
Cancellations
Cancellation requests should be sent quickly. If production has already started, cancellation may no longer be possible.
Approved refunds
Approved refunds are issued to the original payment method. Processing time depends on your bank or payment provider.
Legal rights
This policy does not limit mandatory warranties or consumer remedies provided by applicable law.